At Mekho Jewel, we are committed to protecting your privacy and handling your personal information with transparency, integrity, and the highest level of security. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, create an account, or purchase our products.

By accessing or using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect the following categories of information:

• Personal Information: Name, email address, phone number, billing and shipping address.
• Order Information: Purchase history, product preferences, order details, and customer support communications.
• Payment Information: Payments are processed securely through trusted third-party payment providers. Mekho Jewel does not store your complete credit or debit card information.
• Technical Information: IP address, browser type, device information, operating system, and website usage data collected through cookies and analytics tools.

How We Use Your Information

We use your information to:

• Process, verify, and deliver your orders.
• Provide customer support and respond to inquiries.
• Send order confirmations, shipping updates, and service notifications.
• Improve our website, products, and overall customer experience.
• Detect, prevent, and investigate fraudulent or unauthorized activity.
• Comply with legal, regulatory, and tax obligations.
• Send promotional offers and marketing communications only when you have chosen to receive them.

Information Sharing

Your privacy is important to us. Mekho Jewel does not sell, rent, or trade your personal information.

We may share your information only with carefully selected third-party service providers when necessary to operate our business, including:

• Payment processing partners
• Shipping and logistics providers
• Website hosting and technology providers
• Analytics and security service providers
• Government or legal authorities when required by applicable law

All service providers are expected to maintain appropriate confidentiality and security standards.

Cookies & Tracking Technologies

Our website uses cookies and similar technologies to improve website functionality, remember your preferences, analyze website performance, and enhance your shopping experience.

You may disable cookies through your browser settings; however, certain features of the website may not function properly.

Data Security

We implement industry-standard administrative, technical, and organizational security measures designed to protect your personal information against unauthorized access, disclosure, alteration, or destruction. While no online system can guarantee absolute security, we continuously monitor and improve our security practices to safeguard your data.

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Privacy Rights

Depending on your location and applicable laws, you may have the right to:

• Access your personal information.
• Request correction or deletion of your personal data.
• Withdraw consent for marketing communications.
• Request a copy of the information we hold about you.
• Object to or restrict certain data processing activities where permitted by law.

To exercise these rights, please contact our customer support team.

Third-Party Websites

Our website may contain links to external websites operated by third parties. Mekho Jewel is not responsible for the privacy practices, policies, or content of those websites. We encourage you to review their privacy policies before providing personal information.

Changes to This Privacy Policy

Mekho Jewel reserves the right to update or modify this Privacy Policy at any time to reflect changes in our business practices, legal requirements, or technology. Any updates will be posted on this page with the revised effective date.

Contact Us

If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact the Mekho Jewel Customer Support Team. We are committed to addressing your concerns promptly and professionally.